Most manufacturers offer telephone support during normal working hours Monday to Friday from 9:00AM to 5:30PM. During these calls you will be asked for additional information about your product.
We recommend having the product as well as the following data to hand:
- Exact product model name (eg. MF8050cn)
- Serial number of your device
- Operating system installed if applicable (eg. Win XP, Mac OSX)
- Reference number of a previous contact with the helpdesk if available.
If the manufacturer refers you back to DMC as your supplier, you will be required to complete a Goods Return Form and also provide us with the manufacturer’s returns reference number. This is important as without this, we cannot process the return and therefore it may cause delay in crediting and/or replacing the faulty product.
Our Returns Policy can be found in our standard terms and conditions of contract.
020 7660 0186
For iR/imageRUNNER products please contact your account manager
020 8452 7253
Casio Returns procedure
If the product is faulty within its DOA period (28 days from your DMC invoice) then it should be returned to Casio by contacting Angela Russell on 020 8208 9459 or by email at firstname.lastname@example.org
Normal repairs should be returned by the end user to Casio Service with a copy of their invoice . It will then either be repaired or replaced.
Casio Service, Unit 6, 1000 North Circular Road, London NW2 7JD
0845 456 0456
01302 836 836
Fellowes Return Procedure
First 30 days return to DMC after that customers must contact Fellowes directly on 01302 836836
0845 658 6600
Rexel & GBC deal directly with the end user and need to be contacted directly, the number to call is 08456 586600 to arrange an engineer repair or straight exchange.
Details required by fax or email are the model name and number, serial number, proof of purchase, nature of fault, full address, name and telephone number (A dedicated email address and fax number is used to receive this info) . New machine sent usually within 2-3 working days ,there will either be a Collection of the faulty machine or will ask to dispose . All exchanges are logged on a database.
0333 222 8700
0845 090 0315
0845 090 0316
0870 753 3000 Opt 2 1 yr Onsite
0203 608 8819 2 yr Pan-European
Ricoh 2 year pan European Warranties applicable on the following Ricoh Devices, SP201, SP201N, SP201Nw, SP203S, SP204SF, SP204SFN, SP204SFNw, SP204SN, SP112, SP112SU, SP112SF, SP311DN, SP311DNw, SP311SFN, SP 311SFNw
0845 090 0316
0330 726 7864
0870 527 4277